Refund Policy

Refund and Returns Policy for Proptidekho.com

Last Updated: August 14, 2025

Thank you for shopping at Proptidekho.com (“we,” “us,” or “our”), accessible at www.proptidekho.com. We strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the conditions under which you can return products purchased from our website and request a refund or replacement. Please read this policy carefully before making a purchase.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item was purchased directly from www.proptidekho.com.
  • The return request is made within 7 days from the date of delivery (or as specified for specific products).
  • The item is unused, unopened, and in its original packaging with all tags, labels, and accessories intact.
  • The item is not a non-returnable product (see Section 3 below).
  • You have proof of purchase (e.g., order confirmation email, invoice, or order ID).

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at [insert email address, e.g., proptidekho@gmail.com or call [insert phone number, if applicable] within 7 days of delivery. Provide your order ID, reason for return, and any supporting evidence (e.g., photos of damaged/defective items).
  2. Return Authorization: We will review your request and issue a Return Authorization Number (RAN) if approved. Do not ship the item without an RAN.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided in the RAN email within 7 days of receiving the RAN. Include a copy of the invoice and the RAN in the package.
  4. Return Shipping: Unless the return is due to our error (e.g., wrong or defective item), you are responsible for return shipping costs. We recommend using a trackable courier service.
  5. Inspection: Once we receive the item, we will inspect it to ensure it meets the eligibility criteria. You will be notified of the approval or rejection of your return within 5 business days.

3. Non-Returnable Items

The following items are non-returnable due to health, safety, or hygiene concerns:

  • Opened or used peptide products, supplements, or health-related items.
  • Perishable goods or items with a limited shelf life.
  • Customized or personalized products.
  • Items marked as “non-returnable” on the product page or at checkout.

4. Refunds

If your return is approved, we will process your refund as follows:

  • Refund Amount: You will receive a refund for the item’s purchase price, excluding original shipping costs. If the return is due to our error (e.g., wrong or defective item), we will also refund the return shipping costs.
  • Refund Method: Refunds will be issued to the original payment method (e.g., credit/debit card, UPI, or bank account) within 7-10 business days of return approval.
  • Non-Returnable Costs: Any discounts, promotional offers, or taxes (e.g., GST) applied to the original order may not be refunded.

5. Replacements

If you received a damaged, defective, or incorrect item, we will provide a replacement at no additional cost, subject to availability. To request a replacement:

  • Contact us within 7 days of delivery with photos and details of the issue.
  • Follow the return process outlined in Section 2.
  • If a replacement is unavailable, we will issue a full refund.

6. Cancellations

  • Before Shipment: You may cancel your order before it is shipped by contacting us at [insert email address]. A full refund, including any prepaid shipping costs, will be issued within 7-10 business days.
  • After Shipment: Once the order is shipped, cancellation is not possible, but you may return the item as per the return policy (Section 2).

7. Damaged or Defective Items

If an item is delivered damaged or defective:

  • Notify us within 48 hours of delivery with photos and a description of the issue.
  • We will arrange a replacement or refund as per Sections 4 and 5, including covering return shipping costs.

8. Exceptions

  • International Orders: For customers outside India, return and refund policies may vary due to shipping constraints. Please contact us for details.
  • Bulk Orders: Special conditions may apply for bulk or wholesale purchases. These will be specified at the time of purchase.
  • Promotional Items: Items purchased during sales or with promotional discounts may have specific return conditions, as noted on the product page.

9. Consumer Rights

As per the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 in India, you are entitled to fair treatment, accurate product information, and remedies for defective or misrepresented products. This policy does not affect your statutory rights under applicable laws.

10. Contact Us

For any questions or assistance with returns or refunds, please contact us:

  • Email: proptidekho@gmail.com
  • Phone: +91-8854994302
  • Address: Dwarka Expressway, Gurugram, Haryana
  • Response Time: We aim to respond to all inquiries within 48 hours.

11. Policy Updates

We may update this Refund and Returns Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Thank you for choosing Proptidekho.com. We value your trust and are committed to providing a seamless shopping experience.